Shipping, Delivery, & Returns
Shipping & Delivery
We currently offer Flat Rate shipping on all us order. All fees for orders shipping Internationally will calculated by USPS and charged the best rate available. If for any reason you need to update your shipping address please contact us with in 1 hour of completing your order at contact.capturedbykei@gmail.com. Orders are processed within 1-3 Business days. Standard Shipping with delivery in 3-5 Business Days (United States) and 5-7 Business Days International. Once your order has been accepted, processed and packed you will receive a confirmation email from us that will include a tracking link and your tracking number. Please allow at least 1-2 business day from receipt of details for the tracking information to be updated. Unfortunately once packages have been transferred to the carrier some delays may occur while in transit, although this is rare.
Returns
Our goal is to leave you with an everlasting luxurious experience from start to finish.
If you have mistakenly purchased the wrong product you can cancel your order at any time before your order is packed for dispatch. However, once we have packed your order for dispatch, it cannot be cancelled. To request a cancellation, please contact us at contact.capturedbykei@gmail.com .
We will gladly accept a return of your products only if:
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You received incorrect products, we will at our option, either replace the incorrect product with the products you ordered or we will refund you; we will not refund the delivery fee.
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You received faulty or damaged products, we will at our option, either provide you with a replacement or we will refund you. We will not refund the delivery fee.
We take care in packaging all orders securely, however, occasionally boxes may be damaged while in transit, we do not offer refunds or replacements on products if only its packaging is damaged. If your products arrive damaged please send an email that contains your Order Number, a brief description of the damage and a photo of the items to: Contact.CapturedByKei@gmail.com within 24 hours of delivery.